Privacy Policy

Last updated: August 2026

The CGB Group Ltd respects your privacy and is committed to protecting your personal information.

This privacy policy explains what information we may collect, why we use it and how we keep it secure.

Information we may collect

We may collect personal information when you contact us by telephone, email, social media or through another enquiry method.

This may include:

  • Your name

  • Telephone number

  • Email address

  • Collection or delivery address

  • Details about the service you require

  • Information needed to provide a quotation or complete a booking

Our website may also collect limited technical information, including:

  • IP address

  • Browser and device information

  • Pages visited

  • How visitors arrived at the website

  • Website activity and advertising interactions

This technical information may be collected through Squarespace Analytics, Google advertising tools and cookies, subject to your cookie preferences. Squarespace uses analytics cookies to provide information about visitor activity and traffic sources. Squarespace Help

How we use your information

We may use your information to:

  • Respond to enquiries

  • Provide quotations

  • Arrange muck away, grab hire or material deliveries

  • Contact you about an existing booking

  • Maintain business and financial records

  • Improve our website and services

  • Measure the performance of our advertising

  • Meet legal, regulatory or insurance requirements

We will only use personal information where we have a valid reason to do so, including providing a requested service, meeting a legal obligation or pursuing our legitimate business interests.

Sharing your information

We do not sell personal information.

We may share information where reasonably necessary with:

  • Website, analytics and advertising providers

  • Accountants, insurers or professional advisers

  • Payment or financial service providers

  • Contractors or suppliers involved in providing the requested service

  • Government bodies, regulators or law enforcement where legally required

Third-party services connected to a Squarespace website may receive visitor information, depending on the tools embedded or installed on the site. Squarespace Help

How long we retain information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Quotation and enquiry information may be retained to manage follow-up enquiries and repeat business. Booking, transaction and accounting records may be retained for longer where required for tax, legal or insurance purposes.

Cookies

Our website uses essential cookies to operate correctly.

With your permission, we may also use analytics and advertising cookies to understand website activity and measure the effectiveness of our marketing.

You can accept, decline or manage non-essential cookies through the website cookie banner.

Please see our Cookie Policy for further information.

Keeping your information secure

We take reasonable steps to protect personal information against loss, misuse, unauthorised access or disclosure.

However, no website, email system or electronic storage method can be guaranteed to be completely secure.

Your rights

Depending on the circumstances, you may have the right to:

  • Request access to your personal information

  • Ask for inaccurate information to be corrected

  • Ask for information to be deleted

  • Object to or restrict certain uses of your information

  • Withdraw consent where processing relies on consent

  • Make a complaint about how your information has been used

Contact us

For questions about this privacy policy or your personal information, contact:

The CGB Group Ltd
Telephone: 01689 485066
Website: www.thecgbgroup.co.uk