THE CGB GROUP LTD – TERMS AND CONDITIONS OF SUPPLY AND SERVICE

These Terms and Conditions constitute a binding legal agreement between The CGB Group Ltd (hereafter "the Company") and the person or entity booking the service (hereafter "the Client"). By booking any service via telephone, text, WhatsApp, email, or the website, the Client explicitly agrees to be bound by these terms.

1. Vehicle Weights, Structural Dimensions, and Site Access

1.1 The Client explicitly acknowledges that the Company operates heavy commercial goods vehicles (8-Wheel Grab Lorries).

  • An empty 8-wheel grab lorry weighs approximately 16 tonnes.

  • Fully laden with aggregates or site waste, the gross vehicle weight reaches up to 32 tonnes.

  • The vehicles exert immense point-loading pressure through their tyres and hydraulic stabiliser legs.

1.2 It is the sole and absolute responsibility of the Client to ensure that any access route, driveway, pavement, highway crossover, site ground, or immediate surroundings are structurally capable of withstanding the dimensions and 32-tonne weight of the commercial vehicle.

1.3 The Company’s drivers are trained operators, not structural engineers. Any verbal or implied assent given by a driver does not relieve the Client of their absolute liability under this clause. The ultimate responsibility for assessing ground suitability lies entirely with the Client.

2. Absolute Exclusion of Liability and Indemnity

2.1 Public Highways, Pavements, and Kerbs

The Client shall fully indemnify the Company against all financial claims, losses, damages, costs, or fines issued by local authorities or third parties arising from damage caused by the Company’s vehicle to public or private pavements, kerbs, verges, footpaths, or crossovers, where such damage occurs while executing the Client’s instructions or accessing the designated drop/collection point.

2.2 Private Property and Driveway Damage

The Company’s vehicles are designed to operate from the public highway. If the Client requests, instructs, or implies that the vehicle should cross a pavement, pull onto a driveway, enter private property, or operate on unmade ground, they do so entirely at their own risk.

  • The Company accepts zero liability for any damage, regardless of its nature or form, caused to tarmac, block paving, concrete, resin-bound driveways, flags, lawns, gates, pillars, walls, or underground services (including but not limited to water pipes, gas lines, electric cables, and drainage systems).

  • The Client agrees to indemnify, defend, and hold harmless the Company and its drivers against any and all claims for property damage sustained as a result of entering the site.

2.3 Overhead Obstructions

The Client must ensure clear overhead clearance for the vehicle and its hydraulic grab arm (minimum 8 feet of reach/clearance width of 3 metres). The Company accepts no liability for damage to overhead telephone lines, power cables, trees, or structural elements like soffits and gutters.

3. Right of Refusal and Wasted Journey Costs

3.1 The Company’s drivers reserve the absolute right to refuse to travel into or operate within conditions they deem unsafe, unviable, or likely to cause damage to the vehicle, site surroundings, or members of the public.

3.2 Conditions justifying a refusal to operate include, but are not limited to:

  • Narrow roads, low bridges, or restricted access not disclosed by the Client upon booking.

  • Soft, unstable, unmade, or unsuitable ground conditions.

  • Risk of damage to third-party property or vehicles.

  • Material that is inaccessible to the grab arm, dangerously piled, or unsafe to load.

3.3 If a driver refuses to execute a job under clauses 3.1 and 3.2, or if the site contact is unreachable and the vehicle cannot safely deliver or collect through no fault of the Company, it will be deemed a Wasted Journey.

  • The Client will automatically be charged a Wasted Journey Fee equal to a minimum of 25% of the total order value (or a fixed call-out fee depending on the distance from the depot) to cover transport, fuel, and operational costs.

4. Cancellation and Amendment Policy

4.1 Once an order is placed, routes are planned and vehicle slots are locked. No amendments or cancellations can be guaranteed.

4.2 Cancellation Surcharges:

  • Cancellations made with more than 3 clear working days (72 hours) notice will be subject to a fixed administration fee of £60 + VAT.

  • Cancellations made with less than 3 clear working days (72 hours) notice will incur a 25% cancellation fee matching the full value of the order.

  • All cancellations must be confirmed via telephone directly to the office or in writing via email.

5. Allowed Waste Types and Contamination Surcharges

5.1 The Company is a strict non-hazardous waste carrier. We do not accept hazardous materials, including but not limited to: asbestos, chemicals, oils, batteries, tyres, or electrical items (WEEE).

5.2 Plasterboard Restrictions: Plasterboard falls under hazardous category rules and cannot be mixed with standard muck or hardcore. If undisclosed plasterboard or hazardous material is found hidden within a load during or after collection, the Company reserves the right to dump the material back on site, refuse the load entirely, or apply heavy commercial disposal surcharges.

6. Authorisation for Automatic Recurring Charges

6.1 By providing a credit card, debit card, or bank account payment method at the time of booking, the Client explicitly authorises The CGB Group Ltd to automatically charge the specified payment method for any additional fees incurred.

6.2 These automatic charges include, but are not limited to:

  • Wasted Journey Fees (as outlined in Clause 3.3).

  • Late Cancellation Surcharges (as outlined in Clause 4.2).

  • Undisclosed Hazard/Contamination Surcharges found within the material (as outlined in Clause 5.2).

  • Proven physical damage caused to the Company’s vehicle or equipment while operating on the Client's property.

7. Governing Law and Severability

7.1 These Terms and Conditions shall be construed in accordance with and governed by the laws of England and Wales. Any disputes shall be decided exclusively by the courts of England.

7.2 If any court finds a specific term or condition within this agreement to be unenforceable, all other terms and conditions will remain completely unaffected and in full force and effect.

8. Company Details

  • Company Name: The CGB Group Ltd

  • Contact Number: 01689 485066

  • WhatsApp: 07740890353

  • Website: www.thecgbgroup.co.uk